Appointments and Admin Information

Non-urgent advice: How to Access our Services

There are lots of ways to access care services and administrative help from the practice. Please read the sections below for a guide on how you can best access our services.

How to Book a Doctors Appointment

You can book a doctors appointment to speak to a clinician about a new or ongoing medical problem. We try to book patients in as soon as possible but will continue to book appointments based on clinical need and urgency.

In an emergency you should attend A&E or call 999

Submit an eConsult

We encourage patients to request an appointment via the eConsult service.

  • No log-in details required
  • Easy and convenient way to get help from the practice
  • Get a response by the end of the next working day

You can click here to complete an eConsult. The eConsult service is available during core practice hours (8am – 6pm). Out of hours GP services can be accessed outside of these times via 111 online or by phoning 111.

Once we have received your eConsult you will be booked in and sent details of when you can expect an appointment, which may be booked as a telephone or a face-to-face appointment depending on the nature of the problem. We will contact you by the end of the next working day.

Phone the practice

Patients who are unable or choose not to use the eConsult services can phone the practice. A Patient Care Advisor in the admin team be happy to take some details and book a suitable appointment.

Please note that patients who are booked over the phone rather than by eConsult will not be booked in any sooner unless there is an urgent clinical need.

Policy on face-to-face appointments

Face-to-face appointments are available where there is a clinical need, and routine face-to-face appointments are available to all patients upon request. 

Sometimes you will first be asked to discuss your problem over the phone with a clinician, especially in urgent cases where a telephone appointment may be the quickest way to assess your symptoms.

Non-urgent advice: Please Note

You may request an appointment with a specific doctor, however, this could mean you might have to wait longer for an appointment. 

All our clinicians within the practice are responsible for your care and have access to your complete medical records; they are therefore able to diagnose, treat and review new or ongoing medical conditions.

How to Request a Home Visit

Home visits are available upon request for housebound patients.

To request a home visit, call the practice on 01484 428282. If you a requesting a same day home visit, please make the request by 11am.

Please give as much information about the need for a home visit.  Try to include:

  • The nature of the problem
  • How long this has been a problem
  • Any changes to the problem/condition
  • Confirm the address the GP should attend to carry out the visit.
  • Confirm your contact number
  • Give details of any relevant information so the GP can gain entry to the home (e.g. Door Code etc)

A GP will review the home visit list and may call you back for additional information regarding your problem/condition.

The GP will advise on the best course of action and arrange a visit if necessary.

Booking a Blood Test

Blood tests are booked with clinics outside of the practice.

If you have been asked to book a blood test, you can phone the practice to make an appointment at the Princess Royal Health Centre who will have access to your form on their system.

Alternatively, you can collect the form from reception and book an appointment with Fartown Health Centre by calling 030 3330 9995.

Other Appointments

If you need to book another type of appointment such as for an injection or a blood pressure check, please fill in an eConsult and select the administrative help option, or phone the practice on 01484 428282 and a member of admin will arrange this for you.

Requesting a Fit Note

If you are absent from work for up to seven days, you must complete a self-certification form for your employer. To do this, click here.

If you are absent from work for seven or more days, you will need to request a fit note (formerly sick note).  Please fill out an administrative eConsult or a paper request form (available at reception) to request a fit note.

Accessing Test Results

Following an x-ray, blood or urine test, please call the surgery or submit an administrative eConsult via the website to enquire about your results. You can also view your results online if you are registered for online services.

Administrative Queries and Reception Services

If you have an administrative query or request, please phone the practice and a member of the admin team will be able to help you. If your query is non-urgent, you can fill out an eConsult and select the administrative help option.

You can also email [email protected] and you will receive a response within 48 working hours. Please ensure you’ve included your name, date of birth and contact number in any email correspondence.