Phone figures for w/c 29th August
As part of our ongoing work to improve patient access and reduce our phone waiting times, we’re committed to being transparent with patients. We aim to publish weekly phone figures so that patients who are interested can keep up with our progress and can rest assured that we’re doing everything we can to make it quick and easy to contact the practice.
| Date | Average answer time (mins and seconds) | Number of calls | Number answered | Number Missed | % Answered |
| Tuesday 30/08/2022 | 01:52 | 493 | 445 | 44 | 90% |
| Wednesday 31/08/2022 | 00:52 | 405 | 390 | 15 | 96% |
| Thursday 01/09/2022 | 01:03 | 448 | 433 | 12 | 97% |
| Friday 02/09/2022 | 00:35 | 413 | 399 | 11 | 97% |
Please note that ‘missed’ calls refer to any call where someone has put the phone down before they get through to us. We are currently aiming to keep the percentage answered above 95%.