Ordering Repeat Prescriptions: FAQs

Learn how to manage your repeat prescriptions and find answers to common questions here.

A repeat prescription is a medication that your GP or clinician has authorised for you to receive on a regular basis without needing to be seen each time. These medications are typically for long-term conditions.

You can order your repeat prescription through: 

  • Online: You will need to register for the SystmOne online patient access service through the surgery. Ask at reception for more details.
  • App – Download the NHS App for ordering. The NHS apps will give you easy access to your prescription records and you can also order online and track the order status.
  • In Person: Fill out a repeat prescription request form at the surgery and drop it in the designated box. However, to be able to track the status of your request, we recommend using the NHS App.

It usually takes TWO working days to process a repeat prescription. Please ensure you order in good time to avoid running out of your medication. We recommend ordering your regular repeat medications up to 10 days before you are due to run out.

If you need medication urgently, please contact the NHS 111 service out of hours. NHS 111 can provide emergency medication to prevent gaps in treatment, until the practice is able to complete your request (Within 48 hours).
If you are concerned please contact our reception team.

All of your details will be attached if you submit your request online. This streamlines the process and reduces error. However if you prefer to order your medication using a paper request form please
ensure you provide the following information: 

  • Your full name and date of birth
  • The names and dosages of the medications you need
  • Your updated contact details

If you need a medication that is not on your repeat list, you may request this item as per normal process. However, you may need to discuss your request with a clinician or pharmacist before a prescription is issued. This may mean the medication is not available within 48 hours, and can result in several prescriptions being issued at different types.

You can ask your pharmacist to inform you when they have your prescription ready. But, the most convenient way is to check online on the app. Both the NHS or Systmonline service can provide real-time updates on your prescription status and expected date of delivery.

Some medicines carry a higher risk of harm and require regular monitoring and review, such as DMARDs, blood thinners, opioids, and sleeping medicines. These may take longer to process due to safety checks. We recommend ordering these repeats up to 10 days before you are due to run out.

One of the benefits of using online services to request medication is real time access to your repeat prescription list. However, if you lose your paper repeat list and are unsure what items to request, contact the practice for assistance. The practice team will be happy to help.

The practice team will be happy to set up online services to order repeat medications: 

  • Register for the online service at reception (Bring any original photo ID for verification). 
  • You will receive your login details and next steps. 
  • Log in to the patient access portal and follow the instructions on screen to order your medication.

We are happy to arrange one-to-one training to use online services. This can be arranged by speaking to the reception team.

If you experience issues with the online ordering system, contact the surgery’s administrative team for assistance. They can help resolve any technical problems or provide you with alternative methods for ordering your medication.

Yes, you can change the pharmacy where your prescription is sent. Please ask your preferred pharmacy to nominate you as their patient. This will update your medical record preferences.

We would recommend that you   

  • Order your prescription medicine up to 10 days before you are due to run out  
  • Order all your regular repeats needed for that month at the same time 
  • Ensure monitoring related to your medicines is up to date e.g. Blood Pressure, Diabetes
  • Make sure any blood tests are done regularly and are updated on your records. If not contact the surgery.
  • Inform the surgery when a medication review is due, and let them know if your medicine is working well or if you are experiencing any problems or side-effects.
  • If your request is for a non-repeat medicine, provide full details of why you are requesting another supply.

We encourage all our patients to use online services or the NHS app to optimise access, streamline contact with the Practice and effectively manage your healthcare. Our team are at hand to support all patients, including those without digital capabilities.

Download the NHS App on your smartphone or tablet via the Google play or App store. You can also access the same services in a web browser by logging in through the NHS website.

You must be aged 13 or over to use the NHS App. You also need to be registered with a GP surgery in England or the Isle of Man. Find out more about who can use the NHS App.

For further assistance or queries, contact the surgery
The Grange Medical Practice
Spaines Road,
Opening Hours
Monday 8:00 am to 8:00 pm
Tuesday 8:00 am to 8:00 pm
Wednesday 8:00 am to 8:00 pm
Thursday 8:00 am to 8:00 pm
Friday 8:00 am to 6:30 pm
Saturday Closed
Sunday Closed