Appointments

How to book an appointment

The way you can book an appointment changed on the 30th March 2020, we are now using a new online system named eConsult. This tool allows you to book via our website without having to call the surgery and wait to get through on the busy phone lines. You can do this in just 2 easy steps:

  • Access the eConsult report via our website www.thegrangegrouppractice.co.uk.
  • Click the get started button (see below, this can be found on the home page) shown in the blue box and simply answer the questions and a clinician will get back to you by the end of the next working day.

eConsult

If you don’t have access to the internet, give us a call on 01484 428282 and we will be happy to arrange for someone to call you back to help with this.

 

Everyone at the Grange wants to provide you with the best possible healthcare. 

When you need to see a doctor, nurse or other health professional, we want to make that as easy as possible. 

Although we have lots of doctors and nurses at the Grange, there is still more demand for appointments than we can meet each day.

All patients can help us by thinking about whether you really need an appointment. 

The following checklist gives advice on when to ask for an appointment and when doing something else is what you should or could do. 

Please also read the information on Minor Ailments. Lots of common problems can be treated at home with things you can get from your local pharmacy and we’ve got a special local scheme to make it easier to get help and advice on minor ailments.

NOTE: We have special arrangements for patients under 16 and over 75 so please tell us if you’re calling about someone that age. 

 

 

 

 

 

Your problem or issue

 

What to do

 

What happens then

I've got an urgent health problem and I need help today

 

Complete an eConsult via the website.

 

A clinician will triage and depending on the urgency will get back to you by 6pm that day or by the end of the next working day.

I need to see someone but it’s not vital to see someone today.

 

Complete an eConsult via the website.

 

 A clinician will get back to you by the end of the next working day.

I’ve got a Minor Ailment

 

 

Complete an eConsult via the website OR go to a local pharmacy (chemist) taking part in the Minor Ailments scheme.

 

A clinician will get back to you by the end of the next working day OR the pharmacist will advise you on what you need and give you medicine to help (often free).

I’ve seen the doctor or nurse and need to arrange a follow-up chat.

 

Complete an eConsult via the website.

 

A clinician will get back to you by the end of the next working day.

I’ve had some tests and want the results

 

Complete an eConsult via the website.

 

Admin/clinician will get back to you by the end of the next working day.

I’ve got a problem with my teeth

 

Contact your dentist.

 

All dental issues are dealt with by dentists.

I’ve got a sickness bug or diarrhoea

 

Stay at home and drink plenty of fluids.

 

You should get better in a few days. If you don’t – call us on 01484 428282.

I need a sick note

 

Read the information on Sick Notes.

 

You’ll find out what to do.

I need travel injections

 

Read the information on Travel Immunisation

 

You’ll find out how to arrange them.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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