How to Access Services at The Grange

The surgery is still open, but due to the coronavirus pandemic, the way you contact the practice will be different at the moment.

Please don't come to the surgery unless you have an appointment. This is so that we can safely manage the number of people in our practice.

Please read the sections below for information on how you can best access our services:


Accessing Medical Attention

If you would like to speak to a clinician about a new or ongoing medical problem, please click here to complete an eConsult.

Once we have received this you will be booked in and sent details of when you can expect a telephone appointment. We try to book patients in as soon as possible but will continue to book appointments based on clinical need and urgency. We will contact you by the end of the next working day.

Face-to-face appointments are available to all patients where there is a clinical need. You will first be asked to discuss your conditions over the phone with a member of the clinical team to assess what would be most appropriate for you and which member of the team can best provide it.

For patients who are unable to use the eConsult services, a member of admin will be happy to fill out a questionnaire and book a telephone appointment. Please note that patients who are booked over the phone rather than by eConsult will not be booked in any sooner unless there is an urgent clinical need.


Other Appointments

If you need to book another type of appointment such as for an injection or a blood pressure check, please fill in an eConsult and select the administrative help option, or phone the practice on 01484 428282 and a member of admin will arrange this for you.


Ordering Prescriptions

If you need to order a prescription, please click here to use online services or use the NHS app to request your prescription, and it will be sent to your nominated pharmacy. Please allow at least 2 working days for your request to be processed.

If you'd like to sign up for online services, please phone the practice on 01484 428282.

Patients who are unable to request their prescription online can fill out a request form outside the practice and post it through the letterbox. Requests for housebound patients can be taken over the phone if needed.


Administrative Queries and Reception Services

If you have an administrative query or request, please phone the practice and a member of the admin team will be able to help you. If your query is non-urgent, you can fill out an eConsult and select the administrative help option. You can also email grange.admin@nhs.net and you will receive a response within 48 working hours. Please ensure you've included your name, date of birth and contact number in any email correspondence.

If you need to request a sick note, letter or report, please fill out an administrative request eConsult.


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