How to book an appointment
Everyone at the Grange wants to provide you with the best possible healthcare.
When you need to see a doctor, nurse or other health professional, we want to make that as easy as possible.
Although we have lots of doctors and nurses at the Grange, there is still more demand for appointments than we can meet each day.
All patients can help us by thinking about whether you really need an appointment.
The following checklist gives advice on when to ask for an appointment and when doing something else is what you should or could do.
Please also read the information on Minor Ailments. Lots of common problems can be treated at home with things you can get from your local pharmacy and we’ve got a special local scheme to make it easier to get help and advice on minor ailments.
NOTE: We have special arrangements for patients under 16 and over 75 so please tell us if you’re calling about someone that age.
NOTE: As of April 2016, the Practice will no longer send a "confirmation" SMS to patients at the time of booking an appointment. It is the responsibility of the patient to remember their appointments, however, we do send out a "reminder" SMS the day before an appointment.
An SMS to inform a patient that he/she "Did Not Attend" an appointment is still sent after the missed appointment. We encourage patients to contact us immediately after receiving a "Did Not Attend" SMS, so we can update our records with the patient's reason for missing the appointment, if appropriate.
Your problem or issue
What to do
What happens then
I've got an urgent health problem and I need help today
Call us on 01484 428282 and ask for an Urgent appointment.
You will be asked what’s wrong then a GP or nurse may call you back OR you may be given an appointment straight away.
I need to see someone but it’s not vital to see someone today.
Call us on 01484 428282 to ask for an appointment. (You can also book online.)
An appointment will be made for you. We’ll ask you what’s wrong to help us decide who is best to help you and how quickly you need to be seen.
I’ve got a Minor Ailment
Call us on 01484 428282 to ask for an appointment in our Minor Ailments Clinic OR.go to a local pharmacy (chemist) taking part in the Minor Ailments scheme.
Your pharmacist will advise you on what you need and give you medicine to help (often free).
I’ve seen the doctor or nurse and need to arrange a follow-up chat.
Call us on 01484 428282 to ask for a telephone appointment. (You can also book online.)
An appointment will be made for a doctor or nurse to call you. These can be arranged up to six weeks in advance..
I’ve had some tests and want the results
Call us on 01484 548883.
We’ll tell you the results of your tests or arrange an appointment for you to see someone.
I’ve got a problem with my teeth
Contact your dentist.
All dental issues are dealt with by dentists.
I’ve got a sickness bug or diarrhoea
Stay at home and drink plenty of fluids.
You should get better in a few days. If you don’t – call us on 01484 428282.
I need a sick note
Read the information on Sick Notes.
You’ll find out what to do.
I need travel injections
Read the information on Travel Immunisation
You’ll find out how to arrange them.
Same day appointments
If you feel your problem is urgent please contact the surgery on 428282 for a same day appointment (subject to availability). You may be signposted to another appropriate service for same day assessment.
We offer our patients the option of a telephone consultation with a GP.
Telephone consultations are ideal if patients has a query or symptoms that might not need to be assessed face to face.
Our "On Call Speak List"
We offer a number of face to face appointments for urgent or acute (new) problems. Once these appointments are fully booked, your query may be added to the "speak list."
The "speak list" is a list of urgent telephone appointments for patients who need to speak to a GP the same day.
When a patient is added to the "speak list," the GP will endeavor to call the patient back the same day.
Unfortunately, we cannot tell patients a time to expect the call. This is because the GP works through the speak list in order of clinical urgency.
If the GP cannot resolve the patient's query over the phone, or needs to physically examine the patient, the patient will be invited to a same day face to face appointment.
If possible,please try to telephone reception before 10:30am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
Internet Appointment Booking
To enable you to complete the online booking process please take two forms of identification to reception for registration.
One proof of address.
One photographic identification.
Please access the service by clicking on the following link.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
Statement of Fitness for Work - ’Fit Note'
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)