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Practice Policies

 

Confidentiality

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances, To provide further medical treatment for you e.g. from district nurses and hospital services.  To help you get other services e.g. from the social work department. This requires your consent.  When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.  Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

 

Care Data

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

 

Summary Care Record 

There is a new Central NHS Computer System called the Summary Care Record (SCR). The Summary Care Record is meant to help emergency doctors and nurses help you when you contact them when the surgery is closed. Initially, it will contain just your medications and allergies.

Processing of patient identifiable data

This section explains why the GP Practice collects information about you and how that information may be used.

 

The health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. NHS Trust, GP Surgery, Walk-in clinic, etc.). These records help to provide you with the best possible healthcare. Please see fair processing notice for further information.

 

 

Complaints procedure

In line with Department of Health Guidelines the Practice has a complaints procedure. It is available in the following languages - Farsi, Polish, Urdu and Hungarian.  Equally we welcome constructive criticism so we can ensure our services are meeting the needs of our patients.

Complaints Procedure - English

Complaints procedure - Urdu

Complaints procedure - Polish

Complaints procedure - Farsi

 

Chaperone Policy

There are occasions when examinations of an intimate nature are needed.  This practice is committed to putting our patients at ease and therefore has made a chaperone service available to our patients.  Chaperones may not always be available immediately therefore the patient may have to make an appointment for a mutually convenient time.   

Patients can also bring a relative or friend to act as their chaperone.

 

Freedom of Information

Under the Freedom of Information act patients have the right to access or view their medical record. Copies of records will occur a charge.

 

Violence Policy 

The practice follows the NHS guidance concerning Zero Tolerance

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

 

 



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